01 / YOUR AI
Ask your AI app first
Your AI app (ChatGPT, Claude, or your coding tool) can read Gemmein's guide, check your app's status and explain any error in plain words. Ask it the way you would ask a person.
Example questionAsk your AI app
My customers say they can't sign in to my app. What is wrong, and what should I change?
If Gemmein is not in your AI app yet, add Gemmein to your AI app first.
02 / EMAIL
Email us
Write to our support address. Include these details so we can find your app straight away.
support@gemmein.comEmail support
- The email address you sign in to Gemmein with
- Your app's name
- What you were trying to do, and what happened instead
- A screenshot, if you have one
04 / SPECIFIC REQUESTS
Where to send specific requests
Some requests go to their own address, so the right person reads them.
| Request | Where to send it |
|---|---|
| You lost your phone and your recovery codes | Email support@gemmein.com from the email address you sign in with. Support checks it by hand; there is no automatic reset. |
| A security problem | Follow Report a vulnerability on the Security page. |
| Abuse of a site hosted on Gemmein | abuse@gemmein.com |
| Privacy requests, such as a copy of your data | privacy@gemmein.com |
| Legal matters | legal@gemmein.com |
05 / MORE HELP
Find us on social media
Gemmein posts news and updates on X, LinkedIn and Instagram.